Sales, shipping and returns policy

Below are the contractual conditions that will govern the contracting of products and services through the website www.northerntraders.es, property of EMILIO JOSÉ FERRÁNDEZ BROCH (hereinafter the provider). The acceptance of the conditions implies that the user:

1. You’ve read, you understand and you’re agree with this text.
2. That he is a person with sufficient capacity to contract.
3. That he assumes all the obligations set forth herein.

These conditions will have an indefinite validity period and will be applicable to all contracts made through the provider’s website.

The provider reserves the right to unilaterally modify said Conditions, without this affecting the goods or promotions that were acquired prior to the modification.

Identity of the parties:

1. On the one hand, as supplier of the goods or services, EMILIO JOSÉ FERRÁNDEZ BROCH (hereinafter the provider), with address at Calle Los Constructores 24, 16150 Tragacete (Cuenca), Spain, with Tax Identification Number: 48313958R
2. On the other hand, the user, registered on the website using a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

OBJECT

The purpose of the General Conditions of Sale is to regulate the contractual relationship of sale born between the provider and the user at the moment in which the user accepts the corresponding box during the online contracting process.

The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through the website, of a specific product or service.

HIRING PROCEDURE

In order to access the services offered by the provider, the user must register through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required.

The user will select a username and a password, committing to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of the same or possible access by an unauthorized third party. , in such a way that it proceeds to the immediate blockade.

The user may not choose as user name words that are intended to confuse others by identifying him as an integral member of the provider, as well as profanity, insulting expressions and, in general, contrary to the law or the requirements of morality and good manners.

Once the user account has been created, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

1. Summary (of the shopping cart)
2. Registration (user authentication or account registration)
3. Address (choice of delivery and billing addresses)
4. Shipping (choice of delivery method and acceptance of these conditions)
5. Payment (choice of payment method)
6. Confirmation (order completion)

These steps may be presented on a single page. In any case, the provider’s contracting platform will inform the user, once the contracting procedure is finished, via email regarding all the characteristics, price, forms of transport, contracting date and estimated delivery of the contracted product or service. Said email, which will be called order confirmation, only constitutes an offer that the user makes to the provider.

All orders are subject to acceptance by the provider, who will inform the user, by means of an email that will be called shipping confirmation, of those items that will be shipped, in which the approximate date of shipment will also be informed.

The purchase contract will be formalized only when the provider sends the user said Shipping Confirmation.

PRICE AND TERM OF VALIDITY OF THE OFFER

The prices indicated for each item include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in the Euro currency (€). Users belonging to the group of wholesalers or warehouse will be shown the prices of each item with Value Added Tax excluded or without VAT. These prices, unless expressly stated otherwise, do not include shipping, handling, packaging, shipping insurance, payment method fees or any other additional services and annexes to the product or service purchased.

VAT will also apply to those orders made from the Canary Islands, Ceuta or Melilla (as billing address) but whose delivery is made in the peninsula.

The prices applicable to each item will be those published on the website and applied automatically by the contracting process in its last phase. The client assumes that in any case the economic valuation of some of the items may vary in real time. In any case, this will always be previously communicated to the user.

In the event that there is a manifest error in the price reflected on the website (be it a computer, arithmetic or other error), the provider will notify the user, canceling and rendering the order without effect, and may, if desired, the user, generate a new order with the correct prices.

Any payment made to the provider will entail the issuance of an invoice in the name of the registered user. In the event that the user requires said invoice, he will request it through the customer service telephone number or via email and will receive it in electronic format (pdf) sent to the email address provided by the user. The user may request the provider, through the contact form or the observations field of the order, to receive the paper invoices at the desired address, this service will have no cost to the user.

For any information or complaint about the order, the user will have the provider’s customer service telephone number, which is +34 659 555 964 (service hours will be Monday through Friday from 10 a.m. to 2 p.m.), via email to the e-mail address info@northerntraders.es. In any case, the order or reference number that was assigned and indicated in the order and/or shipment confirmation email must be indicated in the subject of the message or to the customer service person.

DELIVERY OF ORDERS

The delivery of orders will be made at the shipping address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the user. shipping company, assigned for this purpose, as is the absence of the recipient.

Notwithstanding the foregoing, the provider will adopt the measures required of a diligent carrier so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, for which reason it cannot be imputed any liability against the provider.

In the event that an order is not picked up by the user and the merchandise is returned to the provider, the return to the warehouse will cause transport costs that the user will have to cover. In this case, in case of renouncing the order, the same conditions contemplated in the withdrawal will apply. In the event that the user requests the reshipment of the order, the shipping costs will be borne again through the payment system provided by the provider.

The delivery of orders is subject to the availability of the items announced. The orders received will be processed (prepared and packed) by the provider within the indicated period, without counting holidays (both national and local) or weekends.

The lender will supply the unavailable items as soon as possible. If any of the products is not going to be available within the announced period, the provider will contact the user, either by email or by telephone to notify them of this incident. If the delivery time is too long for the user, the provider will offer a product that is most similar to their needs or will refund the corresponding amount.

The provider reserves the right to reject the shipment to a certain area, in which it considers that there is a high probability that the shipment will not be delivered in optimal conditions.

All the provider’s items leave the warehouse with the packaging in perfect condition. If the user observes external damage when receiving the package, it is ESSENTIAL that it be stated on the carrier’s delivery note, indicating, for example: “PACKAGE VISUALLY DAMAGED”.

SHIPPING MODALITIES

Once the stock of the items in the order is confirmed, the delivery time will be 2 to 3 business days for shipments to mainland Spain, the Balearic Islands and Portugal, 7 days to the Canary Islands and 3 to 6 business days for France, Germany, Italy. , Benelux, UK, Austria, Denmark, Slovakia, Slovenia, Hungary, Poland, Northern Ireland, Scotland. (Consult other countries). We do not ship to Ceuta or Melilla

The carrier will appear at the address indicated by the user within the chosen period. In case of absence of the user at the indicated address, the carrier will leave a notice, indicating his telephone number, so that he can contact the carrier directly for delivery.

The provider will make available to the user all the data about the shipment, that is, the tracking number and the agency through which the shipment was made.

The effects produced by strikes, armed conflicts or other circumstances beyond its control cannot be imputed to the provider. The provider will not be responsible for delays in customs clearance, nor if the local authorities decide to confiscate any item contained in the shipment.

For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the item(s) have been “delivered” at the time of signing the reception of the same at the agreed delivery address.

Shipping rates are calculated based on the total weight of the order, its dimensions and the delivery address (when specified). By default, if the user has not registered, a shipping fee to the Peninsula is calculated. Rates are not published in these conditions as they change frequently. The user will be able to calculate the shipping rate quickly from the cart summary or through the purchase process.

SHIPMENTS TO COUNTRIES OUTSIDE THE EUROPEAN UNION

To find out exactly the shipping costs, put what you want to purchase in the shopping cart and enter the destination country on the order completion page.

IMPORTANT.- All shipments made to countries outside the European community will be exempt from VAT, however it must be taken into account that in the event that the customs of the country of destination taxes them according to the taxes and tariffs of the each country, the expenses will be borne by the recipient, whether the merchandise is delivered or not. Northern Traders will not be responsible for customs delays, or if any items contained in a shipment are seized by local authorities.

We recommend that you check with the customs services of your country to find out the import cost.

REPLICA PISTOLS WILL NOT BE SENT TO COUNTRIES OUTSIDE THE EUROPEAN UNION

PAYMENT METHODS

With a credit or debit card through the ServiRed POS

It is done through the payment gateway with a secure server from ServiRed. The provider will not store any credit card data, since these are entered by the user through a secure payment gateway (encrypted via SSL), owned by the bank. The provider will only receive confirmation from said gateway that the payment has been made correctly in order to proceed with the shipment of the order.

Most credit and debit cards are supported, such as Visa, Visa Electron, Mastercard, Maestro, American Express, etc.

This method of payment is immediate. Once the payment has been made, the provider, after verifying the data, will begin to process the order.

Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, the provider will not be responsible for any delay or non-delivery and we will not be able to formalize the contract with the Username.

This form of payment has no additional costs.

With IUPAY

IUPAY is a fast, simple and secure payment system through which it is not necessary to look for the physical card with which you want to pay.

This method of payment is immediate. Once the payment has been made, the provider, after verifying the data, will begin to process the order.

This form of payment has no additional costs.

By credit or debit card through PayPal

PayPal is a fast, simple and secure payment system through which the user can make (whether or not they are registered) payments with their debit card, credit card or bank account.

This method of payment is immediate. Once the payment has been made, the provider, after verifying the data, will begin to process the order.

PayPal will be the only one that will receive and use the payment data, being an intermediary between the user and the provider. The payment is made through a secure gateway, external to the provider’s website and the data will travel encrypted for greater security.

Once the payment and the order have been made, changes to the delivery address are not allowed.

By Bank transfer

Once the order has been placed, the user must enter the total amount of the order into the account provided by the provider. The details to make said deposit will be shown during the purchase process and also sent by email. Payment must be made within 10 days after placing the order, otherwise it will be understood that the user renounces the order and will proceed to cancel it. It is important that the user indicates the reference of the order in the comments of the transfer.

The order will begin to be prepared and sent once the provider has confirmed the deposit into the account.

Special conditions with the client

These conditions will be previously agreed with the user (normally deferment of payment). For this, the provider may request reports from risk assessment companies.

RIGHT OF WITHDRAWAL WHEN THE USER IS A CONSUMER

The user will have a period of 14 calendar days from the date of receipt of the order to return it if they are not satisfied.

The right of withdrawal is excluded, that is, they cannot be returned, those sealed items that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, items that may deteriorate or expire with quickly, items that after delivery and taking into account their nature have been inseparably mixed with other goods and those items made according to the specifications of the consumer and user or clearly personalized.

The user must previously inform the provider of their desire to return the items, preferably through the contact form on the website, selecting the subject “Withdrawals and Returns”, indicating the reference of the order, the items to be returned . You must also attach or send us by e-mail, duly completed and signed, the following document: withdrawal-form.pdf pdf-icon.jpg. The provider will not accept returns that have not been previously reported by the user.

The provider will inform the user of the procedure to follow and the address to which to deliver the returned items. The user must return without undue delay and, in any case, no later than 14 calendar days from the date on which he communicates his decision to withdraw to the provider.

The user will bear the cost of returning the items. The provider will not accept postage due deliveries.

Items must be returned in their original packaging and in perfect condition.

The reimbursement of the amounts paid will be made within the following 14 calendar days from when the user communicated his intention to withdraw, provided that the provider has received the returned items and verified their status. The same means of payment used by the user in the order will be used, unless you choose another method or decide to accept a discount voucher for future purchases; in any case, you will not incur any costs as a result of the refund (except for the return costs). The full amount paid by the user will be refunded, including shipping costs. In case of partial return of an order, that is, only some items, the amount of said items will be refunded with taxes included and shipping costs will not be refunded.

RETURN POLICY WHEN THE USER IS A CONSUMER

The user will have a period of 14 calendar days from the date of receipt of the order to return items that are defective, do not work correctly or do not correspond to those of the order.

Those sealed items that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, items that may deteriorate or expire quickly, items that after delivery and Taking into account their nature, they have been inseparably mixed with other goods and those items made according to the specifications of the consumer and user or clearly personalized.

The product must be in the same state in which it was delivered and must retain its original packaging and labeling. The shipment must be made using the same protective cardboard box or bag in which it was received to protect the product. In the event that the protective box or bag with which the order was delivered cannot be used, it must be returned in a container with similar characteristics so that the product reaches the provider’s warehouse with the maximum possible guarantees.

The product must be free of any use or modification. This means that it has not been used, washed, altered or lost any of its components. Please check carefully that all parts and original packaging are included prior to return.

Those products made to measure for a specific client cannot be returned.

The user must take into account that sometimes the style of the product may vary slightly due to changes in the manufacture of said product.

Returns will not be accepted when the items show clear signs of misuse, unjustified wear, have been modified or arrive in an unhealthy state, items without a box or returned with a damaged box.

The user must previously inform the provider of their intention to return items, preferably through the contact form on the website, selecting the subject “Withdrawals and Returns”, indicating the reference of the order, the items to be returned and explaining in the comments the reasons for the return and even attached photographs of the defective items. The provider will not accept returns that have not been previously reported by the user.

The provider will inform the user of the procedure to follow and the address to which to deliver the returned items. Items must be returned in their original packaging.

The user will bear the cost of returning the items. The provider will not accept postage due deliveries.

The reimbursement of the amounts paid will be made once the provider receives the items and verifies their status. The same means of payment used by the user in the order will be used, unless he chooses another means or accepts a discount voucher to be used in future purchases; in any case, you will not incur any expenses as a result of the reimbursement. The full amount paid by the user of the entire order (in case of total return) or the amount of the returned items plus taxes (in case of partial return), including shipping costs, will be refunded.

In the event that a product has been returned that does not comply with the above provisions, the user will bear the costs of returning the items.

APPLICABLE GUARANTEES

All items offered through the website are new and completely original, unless otherwise indicated in their description.

All of them have a guarantee period of 2 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

The lender offers its guarantees in case of factory defect of the product. Any defect or damage caused by incorrect use or handling of the material or wear caused by abnormal use of the same are not included in these guarantees.

In the event of a defective product, the provider will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. The provider will be responsible for the lack of conformity that manifests itself within a period of two years from the delivery. The user must inform the provider of the lack of conformity within two months of becoming aware of it.

The item to be returned must respect what is mentioned in the Returns Policy.

The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the Supplier’s instructions.

Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the guarantee.

When in application of the previous guarantees the provider has to bear the return costs, that is, the shipping costs, the provider will be in charge of managing the collection of the goods, without in any case being able to send them the user postage due unless previously accepted by the provider.

APPLICABLE LAW AND JURISDICTION

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the provider’s domicile.

In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the provider’s domicile.